Terms and Conditions of Carriage

These Terms and Conditions of Carriage (“Terms”) govern the booking, ticketing, and travel of passengers with Dream Line Travels (operated by Dreamlinetravels Pvt Ltd, hereinafter referred to as “the Bus Operator”, “we”, “us”, or “our”). By booking a ticket on https://www.dreamlinebus.in or with our authorised agents, the passenger (“you”, “the Passenger”) agrees to be bound by these Terms.

PLEASE READ THESE TERMS CAREFULLY BEFORE BOOKING. BY COMPLETING A BOOKING, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND ACCEPTED THESE TERMS.

1. Definitions

• Bus Operator means Dreamlinetravels Pvt Ltd, operating bus services under the Dream Line Travels brand.
• Passenger means any person whose name appears on the ticket and who is to be carried in a bus operated by the Bus Operator.
• Ticket means the electronic ticket issued by the Bus Operator or its authorised agents, evidencing a contract of carriage between the Bus Operator and the Passenger.
• Booking means a confirmed reservation for one or more seats on a Scheduled Service, evidenced by a Ticket.
• Boarding Point means the location designated on the Ticket from which the Passenger is to board the bus.
• Dropping Point means the location designated on the Ticket where the Passenger will be set down.
• Scheduled Service means the bus service operated by the Bus Operator on a published route, day, and time.

2. Booking and Ticket

• Every Booking is subject to availability of seats on the relevant Scheduled Service and to confirmation of payment.
• The Ticket is issued only in the name of the Passenger(s) and is non-transferable. The Passenger named on the Ticket must be the person who travels.
• The Passenger is responsible for verifying the route, date, time, Boarding Point, Dropping Point, and passenger details on the Ticket immediately after Booking. Errors must be reported to us before the journey begins.
• The Bus Operator reserves the right to refuse carriage if the details on the Ticket do not match the Passenger's identification, or if the Ticket appears to be tampered with, duplicated, or otherwise invalid.
• Fare paid for a Ticket is for transportation between the Boarding and Dropping Points specified, and does not include incidental expenses such as meals, accommodation, or onward transport unless expressly stated.

3. Boarding and Identification

• At the Boarding Point, the Passenger must present a copy of the Ticket (printed or on a mobile device) along with a valid photo identification issued by a government authority (e.g. Aadhaar, Passport, PAN, Voter ID, Driving Licence). Boarding may be denied if valid ID is not produced.
• Each Passenger named on a Ticket must travel with the Booking; partial usage (e.g. two of three booked Passengers) does not entitle the Passenger to a refund of the unused portion.
• Each Scheduled Service carries multiple Passengers and operates on a published schedule. Delays in the Bus Operator's services arising from traffic congestion, road conditions, weather, civil disturbance, or other events beyond the Bus Operator's reasonable control (see Force Majeure, §9) do not extend the Passenger's obligation to arrive on time, and do not entitle the Passenger to expect the bus to wait beyond the time it is operationally able to. A Passenger's lateness will not be excused on the basis that the bus or another service of the Bus Operator was previously delayed.

3A. Live Tracking

• The Bus Operator provides a live tracking link for each Booking, typically delivered to the Passenger by SMS, email, or WhatsApp ahead of departure, and also accessible from the Manage Booking page on https://www.dreamlinebus.in. Passengers are encouraged to use the tracking link to view the live location of the bus before reaching the Boarding Point.
• Availability of live tracking is subject to GPS signal, mobile network coverage, and on-board equipment uptime. The Bus Operator endeavours to keep the tracking service available throughout the Scheduled Service but does not guarantee continuous availability, and shall not be liable for any loss or inconvenience arising from temporary unavailability of the tracking link.
• The tracking link is intended only for the named Passenger's use during the period of the Booking and must not be shared publicly, posted on social media, or used for any commercial purpose.

4. Baggage

Each Passenger is permitted to carry two pieces of baggage, in line with Indian domestic-airline norms:

• One carry-on (cabin) bag — kept with the Passenger inside the bus (e.g. a backpack, laptop bag, or small handbag).
• One check-in bag — stowed in the bus luggage hold (e.g. a suitcase or duffel).

• Excess weight, additional pieces, or oversized baggage may be refused, charged separately, or carried at the Bus Operator's discretion.
• The Bus Operator does not accept liability for fragile, perishable, or high-value items (including but not limited to electronics, jewellery, cash, documents, and medication). Passengers are advised to carry such items as part of their carry-on bag and to keep them in their personal custody at all times.
• Carriage of inflammable, explosive, hazardous, illegal, or live animal items is strictly prohibited. The Bus Operator reserves the right to inspect baggage and to refuse carriage of any item deemed unsafe or unlawful.

4A. Lost or Forgotten Items

• The Passenger is solely responsible for the safe-keeping of personal belongings — including carry-on bags, mobile phones, wallets, jewellery, documents, and any other items — at all times during the journey, at boarding and dropping points, and during halts.
• The Bus Operator shall not be liable for items left behind on the bus, at the Boarding Point, at the Dropping Point, or at any halt. This includes items forgotten on a seat, in a seat pocket, in the overhead rack, in the luggage hold, or anywhere else on the Bus Operator's premises or vehicles.
• The Passenger is advised to verify all personal belongings before alighting from the bus. Once the Passenger has alighted and the bus has departed, the Bus Operator's responsibility for any item ends.
• Any item recovered by the Bus Operator's crew will be retained as “lost and found” on a best-effort basis only, and the Passenger may approach the Bus Operator's customer support for assistance in tracing it. The Bus Operator makes no guarantee of recovery or return, and accepts no liability for damage, deterioration, or onward transport of any such item. Reasonable handling or courier charges, if applicable, shall be borne by the Passenger.
• Unclaimed items may be disposed of at the Bus Operator's discretion after a reasonable retention period (typically 30 days).

5. Conduct on Board

• Passengers shall conduct themselves in a manner that does not endanger or inconvenience the crew, other Passengers, or the bus.
• Smoking, consumption of alcohol, and use of intoxicating substances on board the bus is strictly prohibited.
• Passengers must comply with all instructions given by the Bus Operator's crew (driver, conductor, attendants) regarding seating, safety, halts, and boarding/dropping. The crew acts on behalf of the Bus Operator and their instructions are binding for the safe and timely operation of the Scheduled Service.
• Confrontation with crew or staff: verbal abuse, threatening behaviour, physical altercation, or any sustained confrontation directed at the Bus Operator's crew or fellow Passengers will result in immediate deboarding at the next safe stop, without refund. The crew has full authority to refuse continued carriage on safety and security grounds, and to involve the local authorities where appropriate.
• The Bus Operator also reserves the right to disembark, without refund, any Passenger whose conduct is, in the reasonable opinion of the crew, unsafe, unlawful, or persistently disruptive to other Passengers.

6. Seat Assignment and Operational Changes

• The Bus Operator reserves the right to substitute a bus of equivalent or higher class, to alter the route, or to reassign a Passenger to a different seat of equivalent class for operational, mechanical, or safety reasons.
• Where a Passenger is reassigned to a seat of materially lower class, the Bus Operator will refund the fare difference.
• The Bus Operator reserves the right to use a connecting or feeder vehicle to transport Passengers between the Boarding Point and the actual point of departure of the Scheduled Service, where operationally necessary.

7. Cancellation, Rescheduling and Refund

Cancellation and rescheduling of Tickets is governed by the Cancellation and Refund Policy, which forms an integral part of these Terms.

7A. Booking Source and Refund Channel

The Bus Operator sells Tickets through multiple authorised channels: directly via https://www.dreamlinebus.in and through third-party booking platforms (online travel agents, ticketing aggregators, brick-and-mortar travel agents). The route through which payment was made determines how cancellations, modifications, and refunds are processed:

• Direct Bookings on https://www.dreamlinebus.in: payment is collected by the Bus Operator's payment gateway and is handled end-to-end by the Bus Operator. Cancellations, modifications, and refunds for direct Bookings should be raised on this website or with the Bus Operator's customer support.
• Third-party Bookings (OTAs, agents, aggregators): payment is collected by the third-party channel, not the Bus Operator; the Bus Operator never receives the gross fare directly from the Passenger. All cancellations, modifications, refunds, and grievances arising from such Bookings must be raised with the same channel through which the Booking was made. The Bus Operator is not in a position to issue a refund for a Booking it did not invoice the Passenger for, and any request routed through the wrong channel will be redirected back to the originating channel.
• Passengers can identify the booking source from the Ticket itself, which always names the channel through which the Booking was placed.
• This section governs the channel for handling refunds; the amount of any refund continues to be determined by the cancellation slabs printed on the Ticket and the Bus Operator's general Cancellation and Refund Policy.

8. Cancellation by the Bus Operator

• The Bus Operator may, at its discretion and without prior notice, cancel a Scheduled Service for reasons including but not limited to mechanical failure, severe weather, road closure, civil disturbance, government order, or any other cause beyond the Bus Operator's reasonable control.
• Where a Scheduled Service is cancelled by the Bus Operator, the Bus Operator shall, at its option, either (a) provide an alternative bus to the same destination at the earliest possible time, or (b) refund the full fare paid for the cancelled segment.
• The Bus Operator's liability in the event of such cancellation is limited to the choice in clause 8(b) above. The Bus Operator shall not be liable for any consequential loss including missed connections, accommodation, or onward travel costs.

9. Force Majeure

The Bus Operator shall not be liable for any failure to perform, or delay in performing, any obligation under these Terms where such failure or delay arises from any cause beyond the Bus Operator's reasonable control, including without limitation acts of God, severe weather, road or bridge closures, strikes, lockouts, civil commotion, terrorist activity, government action, pandemic, or accident.

10. Limitation of Liability

• The Bus Operator's total liability to a Passenger arising out of or in connection with the carriage shall not exceed the fare paid by that Passenger for the Ticket on which the claim arises, save to the extent that liability cannot be excluded under the Motor Vehicles Act, 1988 or other applicable law.
• The Bus Operator shall not be liable for indirect, consequential, or punitive damages of any kind, including loss of profit, loss of business, or missed onward travel.
• Nothing in these Terms shall exclude or limit the Bus Operator's liability for death or personal injury caused by the Bus Operator's negligence to the extent such liability cannot be excluded under applicable law.

11. Children and Special Assistance

• Passengers requiring special assistance (e.g. wheelchair access, medical condition, advanced pregnancy) are requested to inform the Bus Operator at the time of Booking so that reasonable arrangements can be made.

12. Insurance

The Bus Operator maintains motor vehicle insurance as required under the Motor Vehicles Act, 1988 and applicable rules. Passengers are advised to obtain their own travel insurance for protection against personal accident, baggage loss, and trip interruption beyond the cover provided by law.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

14. Amendments

The Bus Operator reserves the right to amend these Terms at any time. The version of the Terms published on https://www.dreamlinebus.in at the time a Booking is made shall apply to that Booking. Passengers are encouraged to review these Terms before each Booking.

15. Contact

Queries, complaints, or grievances regarding these Terms or any service provided by the Bus Operator may be addressed to: